Last week we talked with staff training expert Beth Hussey about what most bar/restaurant staff training looks like and why it doesn't work. This week we're talking about what does work.
And just to establish her bonafides: Beth's opened 17 full service restaurants in her career and has trained up the staff at each of them, meaning she's trained thousands—yes, thousands—of servers and bartenders. She even created a staff training app called Shifty. So she knows how to train staff.
Here's Beth's time-tested system for training a server/bartender:
Beth wants everyone to implement a rigorous, repeatable staff training process like this because it helps with every aspect of the bar/restaurant, from guest experience to staff retention to sales.
But, of course, creating a system from scratch is a lot of work, and that's why Beth created Shifty, an app-based bar and restaurant staff training platform that already has this process built out inside of it. You can customize to your bar/restaurant, but the vast majority of the the work is already done, so all you need to do is get your team onboarded and let the training begin.
Check out the interview to learn about the college-level psychology behind Beth's staff training system and how Shifty came about during the pandemic:
Watch interviewAnd if you're interested in Shifty, head over to the the website or send Beth and email at beth@shiftyinc.com.
Alright, we're taking a different tack this week. Here are the most popular "other" beverages so far this year, with most popular at the top:
The takehome
Like the most-searched-for domestics list we published last week, these surely aren't the most purely popular "others"—no doubt that would belong to White Claw, Truly, etc.
White Claw and the like aren't on this list because people know they can get them anywhere, so they don't search for them. You know they're popular. This list is more valuable—it's what people are going to Google to try to find. So if it's possible for you, take a look at carrying one or two of these—thousands of people are looking for them, and that means many thousands would order them from you...if you carried them.